servicePlus Rental Plan

Our servicePlus Rental provides businesses with a flexible rental plan that includes the best service level and upgrade options available within New Zealand. For your benefit the following additional services are included in our servicePlus Rental to give you the best value for money.

Hardware Service and Support
We have all heard the saying "time is money", if your equipment has a problem you don't want to be waiting around for the manufacturer to repair it. You want to be back up and running as quickly as possible. With our servicePlus Rental you will be...

We have included the following services to ensure minimum downtime in the event of a failure.

	4 Hour On-Site Hardware Warranty
	In the unlikely event of a hardware failure our support team will attend on-site within 4 hours to repair the fault. If we do not think the issue can be resolved on-site we will urgent courier a replacement machine within 4 hours. * within the greater Auckland business area during normal business hours

	Equipment Replacement
	In the event that a hardware or software fault cannot be fixed we will immediately supply you with a replacement machine of the same or better specification.

	Equipment Loan
	If, for whatever reason you need a spare part or replacement piece of equipment to assist with diagnosing a problem, we will be happy to supply the item you require at no charge, to assist with the troubleshooting process.

	Disaster Recovery
	In the event of a disaster to your business eg. fire, theft or equipment damage, we will supply you with replacement equipment until you have the ability to sort out your insurance. * customers are responsible to ensure that all data is backed up and stored off site.

Flexible Upgrade Options
Most businesses have a hard time trying to ascertain what their IT requirements will be for the future. To assist our customers with these challenges we have included the following flexible upgrade options to allow you to change or upgrade your equipment as your needs change.

Upgrade or Add
At any time during the rental period you can upgrade your equipment by adding additional items to your agreement and simply pay the incremental price per month.

Replace
Once you are 3/4 of the way through your rental period, you may exchange or replace all your equipment for new equipment without incurring any penalties by simply signing a new rental agreement for the same term as the original agreement.
* excludes servers and tape drives

Early Re-Sign
You are able to exchange/replace your equipment for new equipment prior to the end of your rental period providing that the monthly value of the new agreement is more than the existing agreement. Depending on your requirements an early upgrade fee may apply.

For more information click here to fill in our enquiry form.

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